Frequently Asked Questions
What insurance plans do you accept?
We accept all insurance plans.
Do you have financing options?
At Stovall Dental we like for everybody to have access to quality dental care regardless of their financial situations. We have many different affordable payment options for our guests to choose from. Our office staff is more than happy to sit down with you to help decide which option would personally work best for you.
Are x-rays necessary?
X-rays are an important part of diagnosing treatment in oral health because they allow the dentist to identify problem areas that are otherwise not visible. Many oral health concerns are found between teeth, under soft tissue, or within the bone. Without x-rays, some conditions cannot be identified or diagnosed.
X-rays help identify cavities, periodontal disease, cancer, cysts and tumors, infections and abscesses.
Do you treat children?
If your child is 5 years or older we would love to treat them in our office. We have plenty of rewards and prizes for our smallest guests when they put on a brave face and show us how grown up they can be in the big chair. Sometimes an experience can be overwhelming and we might need to refer your child to a specialist. We do not allow parents to be in the room with the child during the visit.
What makes you different than any other dental practice?
This question may be answered better by our many returning guests as we have heard many things. From our refreshment bar in the reception area where guests can help themselves to hot coffee, tea, and water on hot summer days; to our comfort menu where guest can choose a blanket, pillow, or music player to relax. We also offer complimentary lip balm for each guest after their procedures are done.
For our guest who have an overwhelming fear of the dentist we offer Nitrous and anxiety control. We strive to transform people’s perspective of dentistry. Guests who have feared the dentist in the past will never fear again. Guests who have never enjoyed a trip to the dentist can now say they enjoy stopping by to see us because here at Stovall Dental your comfort is our greatest concern.
Why didn’t my insurance company pay in full for my services?
As a courtesy to our guests, we do file insurance in our office, and will try to answer any questions you have concerning the usage of your benefits. However, traditional, fee-for-service, insurance benefits are determined by a “usual and customary” formulation created by your insurance carrier. Unfortunately, this is not in our control. You will need to contact your insurance carrier directly to answer your question.
Why did I get a bill from you? My insurance will pay for my services.
All accounts with a balance are billed monthly. We bill insurance carriers as a courtesy to our patients. It is the responsibility of the patient to ensure that all financial obligations are paid if full when due.
Are you accepting new patients?
Always! We would love to have to you come in and visit.
Do you help patients who don’t have insurance and no credit? Yes. We want to make dental care available to everyone. We offer a variety of financing options for our guests such as the Membership Program and Care Credit.
Do you accept Medicaid and/or CHIP?
I really don’t like visiting the dentist. What can you do to help me relax?
Nitrous oxide offers a peaceful dental experience with no lingering side effects. This is the best option for guest with minimal anxiety. Before starting your dental procedure, a small mask will be placed over your nose to administer oxygen and nitrous. As you breathe normally, you will start to feel drowsy and more relaxed; you will still be coherent and aware of your surroundings while the procedure performed. The effects will only last a few minutes after the mask is removed, and you will be able to drive to and from your appointment feeling normal.
Oral sedation works well with guests who experience a high level of anxiety. The Doctor will prescribe you a pill to take at bedtime the night before your appointment, and a pill to take one hour prior to your dental appointment. The sedative usually lasts about six hours. It is required that a friend or family member drive you to and from your appointment. Oral sedation places you in a deeply relaxed state. You will be fully responsive and capable of responding but will have little or no memory of the procedure. After 24 hours you will be able to resume normal activities.
*Disclaimer, though we consider this a mild sedation state law considers this anxiety control.
Stovall Dental provides many options for your comfort to ensure you enjoy your time spent with us. Guests choose from our current selection of different spiced coffees and hot teas or ice cold water. Wi-Fi is available while you are in office as well as coloring pages for children while they wait to be seen or while parents and sibling may be having dental treatment. We have a selection of music for you to listen to while having your procedure done and warm blankets and pillows for you to rest with.
What should I bring to my first appointment?
- Please bring your completed New Patient Information and medical history forms.
- If you have dental insurance, bring your insurance card with insurer’s name, phone number, address, and your group number.
- Bring name of medicines and supplements you are taking.
What can I expect on my first visit?
As you enter our office, you will be greeted by one of our friendly team members. As a new guest, we will give you a personal tour of our office where you will be introduced to our staff. Next you will meet with the doctor and have a full comprehensive exam and x rays taken. You will then be presented with a treatment plan of what problem areas were found and how they should be treated. Right before you leave us for the day you will meet with our office manager who will address pricing options, help schedule you for future appointments listed in your treatment plan and answer any reaming questions you may have. Please be prepared to spend 1.5 hours with us on your first visit.
Your Comprehensive Exam includes:
- Personal tour of our office and introduction of staff
- Review of your medical & dental history
- Blood pressure & oral cancer screening
- Pano x-rays and bite wings
- Orthodontic and bite evaluation
- Periodontal evaluation
- Diagnosis, treatment plan, estimated costs